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Ordering InformationSatisfaction Guaranteed |
Visa, MasterCard, American Express, Check, COD, Call-back and Mail-in are accepted online via a fast and secure online payment system.
You may also send a check or money order via mail.
Shipping charges vary according to order volume.
| From | To | Add |
|---|---|---|
| $1.00 | $40.00 | $5.00 |
| $40.01 | $60.00 | $9.00 |
| $60.01 | $99.99 | $11.00 |
| $100.01 | $150.00 | $15.00 |
| $150.01 | $200.00 | $20.00 |
| $200.01 | $500.00 | $25.00 |
| $500.01 | UP | Custome - Call |
Because we do not warehouse many of our items, your order is shipped directly from one of our authorized vendors. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.
Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.Back to Top
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center (800-452-7323) for return instructions. Back to Top
It is our policy to replace any damaged media item produced and sold by Potentials Learning Systems if the original item is returned to us. Cash refunds are only provide within 30 days of original purchase. If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. For those enrolled in our Home-Use course, we honor a 90-day trial period.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Credit will be for the original purchase price only and will be given only for the items returned. Before returning any items please call the Customer Service Center (800-452-7323) for return instructions. Back to Top
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Due to storage limitations we do not keep a large stock of items. In some cases, depending to the size of your order, items will be produced following you order. Please allow up to six weeks for delivery. Back to Top
Not for merchandise orders, however, we can ship literature request to your P.O. Box. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Back to Top
Copyright © 2001 by Potentials Learning Systems
All Rights Reserved.
